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Bill, I absolutely agree. Just fix it.I go through this from time to time. Sell a car in November, and the following April the A/C doesn't work. It was 20 degrees when they bought it. They didn't know it wasn't working. I didn't know it wasn't working. I fix it. Just did a Compressor in a 2020 Chevy Blazer.Heated seat in a Expedition, same thing. I fix it.Now understand, I am using Cheap Amazon level parts or even used parts to minimize cost. But the customer doesn't care nor do they ask. They want the A/C and the Heated Seat to work. That's all they want.Some of my peers tell me that I am a pushover. I don't care. I want repeat customers. Gross $3,000 on a customer and then blow them away over a $200 repair? No way.
Bill, I absolutely agree. Just fix it.
I go through this from time to time. Sell a car in November, and the following April the A/C doesn't work. It was 20 degrees when they bought it. They didn't know it wasn't working. I didn't know it wasn't working. I fix it. Just did a Compressor in a 2020 Chevy Blazer.
Heated seat in a Expedition, same thing. I fix it.
Now understand, I am using Cheap Amazon level parts or even used parts to minimize cost. But the customer doesn't care nor do they ask. They want the A/C and the Heated Seat to work. That's all they want.
Some of my peers tell me that I am a pushover. I don't care. I want repeat customers. Gross $3,000 on a customer and then blow them away over a $200 repair? No way.
