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Thanks for the replies. 

I figured that would be basic capability.  As for the email, I would prefer sequential mailing, as I think that has a higher deliverability into their inbox, but a blast is fine if that's what there is. 

I have administrator access already, but that is a moot point as this CRM is crap...no one besides me uses it. 

The situation is a little more complicated as that CRM is tied to our host...so a new CRM means a new site.  We do have another one, and we were discussing last week that we should only have 1.  This seems like a prod in that direction.

I guess it's time to go CRM shopping.

And thanks for the support - you guys really go out of your way to give quality answers.  It is appreciated.