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kcar,


Your intellect is needed on this, hope you can help.


I did an audit* and found that nearly half of all chats on our site come from people that have a complex search request. Something like: “we would like to look into all 3rd row seating SUV’s under 20k mi”


What's your chat audit profile like?

What tools have you made to help your shopper?

What tools do you wish your vendor would build for this problem (aka opportunity)?



*Is Your Dealership Website Chat Used or Abused?