Catie, welcome aboard. Looks as if you have a tall order in front of you but you found the right spot for networking and education. DealerRefresh has been around for over 11 years now, so there's a ton of information here in the forums and over on the Blog.
I encourage you to use the DealerRefresh Power Search to search both the dealer forums AND blog around any topic as it relates to sales process, online (and some traditional) marketing, lead management, reputation management, industry vendors, services and technology and overall leadership in the car business.
If you have questions, I would recommend using our search feature first. If don't find a current discussion or best practice article around the topic, then PLEASE don't be shy - post your question here in the dealer forums. I would recommend keeping your questions focused around one topic at a time rather taking a shot gun approach. You'll get more engagement from the community.
If you have any questions around How to Use the dealer forums here, please contact me directly or ask away on the How Do I category and of you have a suggestion, you can post that here.
We hope you stick around and become part of the community.
Jeff
P.S. You can also keep yourself in the loop by following us on Twitter and Facebook!
