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You make a great point, and I think this will become a lot more important in the coming years as more of a "sales operations" tool. Right now the flow might be lead comes in, BDC schedules appointment, sales floor takes it. In the future, it might be more direct; lead comes in pre-qualified, with a timeframe, car(s) to view are selected, porters are dispatched to have vehicle ready and conditioned by appointment, customer info already in the system and numbers already prepared. Customers aren't coming in to look, they're coming in to close. The whole process can tighten, and allows more time for sales people to deliver a vehicle and improve customer sat scores.