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Related: My pilot store just got a bad review.  Shopper makes appt with rep, the next day they drive 2 hrs, land in the store, the store is packed, they wait 45 mins to find someone else bought the car.


Store is super busy (going to break a 10yr sales record).


Takeaway: Appointment system needs to be 'VIN aware' and communicate to all parties.


THIS IS EASY FOR AI TO DO.