- Jan 26, 2013
- 41
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- First Name
- Erik
I am in the process of choosing a chat company for a fully managed chat solution for my 2 stores.
The Players I am looking at based on research of the companies themselves and the chats I have had as a secret shopper on sites they service are very similar with one exception, the integration of the Chat Box itself seems to me to be a very important part of the equation.
Based on my research: activeengage & carchat24 & contactatonce & engagedtosell and a number of others open a chat box in a separate small box of a window that while I am chatting and then re-engaging with that dealers website gets lost behind the window that I am in. Several times I have clicked in the dealership websites window on the chat now button displayed on the home page while already being in a chat that is hidden behind the open window I am in and it starts a new Chat that deletes the previous chat and starts a new chat with a new operator and you must start over.
Click back on to the site and chat disappears. With speakers off there is no indicator that its behind the scenes being responded to...
Do you think this is a big deal or am I being anal?
Another Player that I have looked at is Webgreeter which is in the style of a Facebook Chat that opens at the bottom of the screen on whatever page you are on in the the Dealerships website. The chat box follows you and you cant lose it unless you "X" it out.
While most of the chat players are quick to respond to queries, as a consumer while I wait I want to cruise the site while I wait and look for the information that I want.... Those separate windows get lost to me and I forget like an ADHD sufferer.
The Facebook Style Chat window seem far superior to me and may be the deciding factor for me!
What are your Thoughts on this??
The Players I am looking at based on research of the companies themselves and the chats I have had as a secret shopper on sites they service are very similar with one exception, the integration of the Chat Box itself seems to me to be a very important part of the equation.
Based on my research: activeengage & carchat24 & contactatonce & engagedtosell and a number of others open a chat box in a separate small box of a window that while I am chatting and then re-engaging with that dealers website gets lost behind the window that I am in. Several times I have clicked in the dealership websites window on the chat now button displayed on the home page while already being in a chat that is hidden behind the open window I am in and it starts a new Chat that deletes the previous chat and starts a new chat with a new operator and you must start over.
Click back on to the site and chat disappears. With speakers off there is no indicator that its behind the scenes being responded to...
Do you think this is a big deal or am I being anal?
Another Player that I have looked at is Webgreeter which is in the style of a Facebook Chat that opens at the bottom of the screen on whatever page you are on in the the Dealerships website. The chat box follows you and you cant lose it unless you "X" it out.
While most of the chat players are quick to respond to queries, as a consumer while I wait I want to cruise the site while I wait and look for the information that I want.... Those separate windows get lost to me and I forget like an ADHD sufferer.
The Facebook Style Chat window seem far superior to me and may be the deciding factor for me!
What are your Thoughts on this??
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