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It's like having a great phone operator on a shaky connection that drops out occaisionally..(ie. the chat box disappears when you engage with the actual dealership website). The question could be worded as: does the operator matter as much if you cant chat and browse simultaneously? I am going with Webgreeter and will report back on that. My opinion is that if one of the big Auto Chat companies rolled this "tech" out it could/would be a game changer for the features/benefits of their chat offerings......