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Dale Pollak just wrote a blog post on this survey. One of the key take-aways for me was:


"..dealers who offer more transparent prices on new vehicles close 20 percent more deals than those who don’t, and they achieve better front-end margins to boot. I would submit that this finding is both a wake-up call and a warning to dealers who continue to operate under the shroud of traditional new vehicle pricing and merchandising."



So it's not volume OR gross, it's volume AND gross.