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Are you talking about the ecommerce product in the basket that nobody goes back to buy?

That. was a trendy thing because developers were worried that something went wrong.

IF my sales agent quit and I like the car, I'll be back.

if they quit and I don't call, don't answer - there isn't much you can do besides wash my car to get me back.

The old days of getting shamed at your local community event for not buying from the local dealer isn't like it used to be.