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I agree with AA.

I built a mobile site for reps and staff to use while "working the lot".  Nothing fancy until you see the "Request Repair" link.

This Car

oooooo...... 

Reps/staff see a flat tire, ding, stain or whatever and create a record on the fly.  It tosses the record into a work summary area & automatically emails people that need to know.  System knows who gets which task and email/texts them instantly (i.e. Lot boys flat tire, stain goes to seat guy, glass goes to glass guy) Management gets copied.  Reporting can be viewed by date, by task, by assignment. So, when the dent guy arrives, a dent task list can be printed.

VENDORS, be sure to credit me and send me a fair royalty check!