Not sure if this is a simply a gripe for service schedulers or not, but points to my mission to get QR codes to lead to setting appts by a bot in messaging threads.
I got a $99 oil change mailer for my wife's car with a QR on it. Scan took me right to an xtime scheduler on a webpage and it was pretty seamless the way we're used to.
This prompted me to test an online scheduler for another dealership I have FAILED to get an appt for a recall multiple times. Their systems are just fundamentally broken and no writers are willing/able to pick up the phone.
My hunch was right, their online scheduler still has bugs and I gave up.
Moonshot Ideal Flow
1. QR scan takes me immediately to an SMS thread (maybe FB Messenger)
2. Bot asks me to choose from the services I want, schedules the appt...extra credit: can look up the recall and confirm there is a remedy
3. SMS reminders/confirmations follow for the appt...can reschedule if need be.
Otherwise, I'm stuck with this....
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