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I think we're saying the same thing - the chatbot is now easy to make and connecting various systems is certainly easier than ever.The problem is that, in automotive specifically, the CRM and the DMS tend to be tricky to work with.This is rapidly changing as dealers are moving to Tekion and Fortellis is launching more APIs and people are starting to open up.For years before this, it would cost us thousands and thousands of dollars to be able to integrate with a dealerships DMS to book appointments.
I think we're saying the same thing - the chatbot is now easy to make and connecting various systems is certainly easier than ever.
The problem is that, in automotive specifically, the CRM and the DMS tend to be tricky to work with.
This is rapidly changing as dealers are moving to Tekion and Fortellis is launching more APIs and people are starting to open up.
For years before this, it would cost us thousands and thousands of dollars to be able to integrate with a dealerships DMS to book appointments.
