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They should have a support history log.  We've helped many dealerships get their site speed faster and like Joe mentioned above, most of the time, the slowness comes from having too many widgets running on the page.  A quick way to see if its' due to the website provider is by looking at the First Time To Byte (abbreviated FTTB) when you're running the speed test.  If your FTTB score is low, it will almost always be due to the website provider.