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Hey Chelsea, Welcome to DealerRefresh!


I think it might be helpful to understand what your new process is going to look like. Have you nailed that down yet or are you trying to figure out which sites matter so that you can create a process around a target site? Some of the sites you mentioned are very particular about where a review is written, some are not. If your new process is to request reviews onsite that won't work with some of the 3rd party platforms in your poll. I think the community will give you better feedback and advice with a little more information on what you are trying to achieve with the poll.


This needs to be said here too. Reviews are just an indicator of consumer experience. No legitimate process for review collection can fix a systemically poor consumer experience. "How do I get more reviews" is different than "how do I get enough positive reviews to diffuse the 25 negative ones I get each month?"


If you are going through the trouble of changing your review solicitation process it is a great time to think about tweeking small things in your process to improve consumer experience as a whole too. There are some really smart people here that can give you thoughts and opinions on that subject too.


Again, welcome! I think you are going to like it here.