Reply to thread

Ryan those are 2 things that I am aware of (especially google I know they are smarter then me lol). I don't push them to review in the store but if they decide to right then I'm not going to stop them. For every salesperson and customer the approach is a little different, a lot of my sales people ask at the time of delivery right before the customer is going to drive over the curb. Once they drive over the curb it is really hard to get them to give you that review. Some sales people ask for it when their customers come back in for the second demonstration of their vehicles technology (in this situation most don't come back for more training).  Some ask for it maybe to early in the process for some peoples liking, but the main issue for me is getting that review from a real customer and them being satisfied, if I have to change my process in the future I will. Asking for the review in person is really (IMO) the best way and it can help find out if you did something wrong in time to resolve the issue. To the people who don't decide to do it in store (which is a lot), we send them out a reminder but they have already been prepped, the sales person had told them how important it is to them for them to do a great job for them and to get that 5 star review. Your odds are so much higher in this situation then just pumping out an auto email to sold customers.

Once again Ryan thanks for the input, I know your'e the expert on this subject, I appreciate all of the input I can get.