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I have recently been encouraged (by reputation.com) to create separate "departments" for Service & Parts on GMB. I have been painfully unable to do so because Google likes to make things difficult.

My issue has been verifying the Service & Parts departments. Phone calls won't come in, can't use text because it's a landline, and the video verification is stupid and would mean I have to trek up and down the road to find signs showing our street, all in under the suggested 2 minutes or so. The nearest sign is almost 1,000' from the front of our store. I might have a stroke if I try to run that within the suggested time limit.

Good luck to me trying to speak to an actual person at Google; English-speaking or otherwise!


I would love more input on all this.