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Tesla's average monthly review volume per location is around 2, which is really low. The 2023 industry benchmark is 10.4 for dealers. Our research suggests that low volume is correlated with lower ratings, so its pulling Tesla down here. Also, due to its DTC sales model and use of mobile service teams for smaller issues, the subset of its customer base that is engaging with a physical Tesla location are those in need of the most involved (ie expensive) services.
