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If you are unhappy with their service... take it elsewhere.  There are always competitors.  Sure I might be looking in from the outside, but it happens all the time with companies making "improvements" in their software and it turns out to be a disaster.  Either you deal with it, work through it, and get what you need done, or you switch.  It's quite a simple concept.

I think if there were less complaining on this thread and more proactive solutions to try and resolve or create work-arounds, it might be more beneficial to you and other people on the board.