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You know... I will consider taking my business to the competition... Of course, it would be nice if my current vendor didn't "improve the software" to hold my data hostage to prevent me from doing so. Imagine you spent the last 20 years collecting data in "notepad" and then Microsoft rolls out an "improvement" called "automatic encryption"  that encrypts all your documents "for your protection".   You can still pull them up in notepad just fine (notepad automatically decrypts them on the fly).  Then 6 months from now...they tell you that to continue to use notepad....you must pay some outrageous "subscription" fee every month.  You can't take your txt files elsewhere, because nothing else can read them now. So... you have hundreds of thousands (if not millions) of documents that now "locked down".  Of course...you could open each document up in notepad...and use "copy and paste"  to move the data from notepad to some other text reader.  Until they discover this issue...and then "improve the software" so that "copy" will only copy up to 10 lines of any document.   Fortunately...it's not quite "that bad" yet...but that's where we're headed.  These "improvements" roll out while we are in the middle of a contract term. If I'm obligated to keep paying...they should be obligated to provide the same level of service / access that I contracted for.