Can I just say this whole modem cut off and who shot John stuff is very confusing to most of the dealership staff that will be affected. For example, ISM managers whose website feeds suddenly disappear because this notice went to someone in the office.
I am trying to figure out a plan for our sister store that is on Reynolds. I help them with all their online sources and this is where the vendors get our new inventory feed. Our dealership is not sending anyone customer information only inventory feed but I guess we have to figure this out ourselves anyway. As much as I have issues with ADP, this is one of my first experiences with Reynolds and it really doesn't settle very well with me. I believe our letter was less than 30 days notice... in a month with two major holidays no less. My notice has been even less than that.
Do you think Reynolds will reimburse us for each day of lost advertising and the revenue we may lose by not having our inventory online?
Depsite who, what or why... my question is why do these DMS companies act as if they are the big bad sheriff of the wild west? Almost all my interactions with either DMS company starts out as, "hey look at this it's great". But in the end I feel more like they should have said "you take and you'll like it and if you don't we don't care". I sometimes feel like the comments we get from a special finance customers that only qualified for a green Grand Am with a million miles on it.
Yes, I expect the DMS companies to protect the data - that's part of what we pay for it. But to be rude with the dealership about the process is crazy... all we want to do is sell cars. Take it up with the vendors that might be a problem... or write some hi-tech code that will lower the chance of the problem...
Here's a great idea... send a letter with a real explanation, one that the average person can understand, give actual examples of how to proceed or how to work around it without coming across like it is going to cost a fortune (what better way to make a controller throw the letter in the trash can) and give somebody a little time...
But then again that would be working with your customer in mind... I don't think the "big two" DMS companies can do this... at least I haven't seen it at our dealerships lately.
