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The first rule of fight club (aka RCI) is that you can't talk about fight club. You also cannot disclose to your customers that the amount you are raising your fees are due to the greedy pigs at Reynolds and that you are passing along a direct cost. Its pathetic, and it will not continue forever. Many companies have figured out that the DMS should be pared back to being just an accounting ssytem, use a system (or series thereof) to do your daily business had bite the bullet on duplicate data entry.