Iceman, you're not the only one seeing this problem. I noticed a problem with my vendors starting on Monday and we have been on the phone a lot this week just trying to get a hold of someone that could actually explain how we can get this resolved.
Several Reynolds employees tried to tell me that our dealership was the only one effected......which was quite humorous because I had already spoken with a few of my vendors that verified that all of their dealers with Reynolds DMS systems were also unable to get updated feeds.
After numerous calls we have still yet to receive a call back from a Reynolds representative to explain the reasoning in this security change. The simple reason is what wweidendorf mentioned earlier, the last few rounds of "security enhancements" were not intended to increase the security of one of the world's most basic and poorly designed programs, but a reason to force dealerships and vendors to adapt or pay up.
Just about every major vendor was able to circumvent the first round at the beginning of this year when Reynolds turned off the modem access to the servers. Then Reynolds added the questions you had to respond to when you generated reports, now this.......
Honestly, if I had the time and a team of programmers it would be easy to create a new DMS system that was easier to use and more secure then anything that Reynolds can come up with on their 1970's software platform. BTW, it would not be that difficult for an unauthorized user to access a Reynolds DMS that is connected to the internet.....AND if you were smart enough to do so you wouldn't go generating reports to get the information either.
Just in case anyone at Reynolds has a problem with this post, feel free to contact me . I didn't spend a ton of money going to school to just get a pretty piece of paper.
