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The lack of uproar from the dealership body only gives Reynolds more balls to exploit our industry.  The bullshit we're dealing with now will only get worse; all of this began with the "merger" (read: buyout).  The bald-faced lies that we hear from Reynolds about how these changes are good for "security" are regarded as such by those with IT knowledge, but such people are not common at the executive management level of auto dealerships.


The only language that Reynolds (or any large corporation) will understand is money.  Unless a significant number of their customers decline to renew their contracts they will continue to act with their own short-sighted interests in mind and with little regard to how it impacts operations in the dealership.


The worst part is we (dealerships) are the ones who will lose the most in the struggle between Reynolds and the other vendors we want to work with.  We are the ones who must bear the inconvenience of broken integrations and inaccessible data, and if we fail to influence Reynolds to change their ways we will have to bear the additional cost of RCI due to vendors passing it right along.