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:iagree: that was my experience at Checkered Flag.  Aaand... getting the salespeople to make the calls after the first month was a headache on top of that:banghead:


This is why we went into the service drive first with automation.  The repair orders are the most accurate and freshest pieces of data to work from while the customers keep coming and going.  It shouldn't dry up ever!  Especially when we're finding most dealerships are servicing a lot more cars they did not sell than ones they did.