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Interesting physics problem, but can you clarify what you mean by "Service mining" in this case? Presumably you mean "vehicles sales opportunities from open ROs"(?)Semantics aside, without a dedicated team member, you'll probably have to work the mining into existing technician workflows. Of course, that means looking at spiffs or comp plan changes, and even then you might not get buy in from them.
Interesting physics problem, but can you clarify what you mean by "Service mining" in this case? Presumably you mean "vehicles sales opportunities from open ROs"(?)
Semantics aside, without a dedicated team member, you'll probably have to work the mining into existing technician workflows. Of course, that means looking at spiffs or comp plan changes, and even then you might not get buy in from them.
