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For the 1st time ever, had the opportunity to sit on the OTHER side of the phone.

I spent about three hours with the Dealer.com support team today.  You know, those guys and gals on the other end of the 800-number we call to bitch and scream and expect to fix all of our problems with the wave of their magic wands.

Secret: they really do have magic wands!!  haha...  Listening to the call and watching these folks navigating through ooodles of data on multiple screens at the speed of light... wow.  Looked like magic to me.

If you ever get the opportunity, I would highly recommend taking the time to get an idea of what the other shoe feels like.  Fascinating!

Have you hugged your support person today??