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I sat in during the FTC session they had on Day #2 at NADA.


It was funny how many murmurs I heard under peoples breathes in disbelief and ticked off at the new CARS rule.


We are in the age of transparency. Give the right numbers up front to mitigate the likelihood of a bitching customer in the office when talking numbers. Nothing is more fun than disarming your customer on the lot just for all trust to be lost when presenting the pencil, because they had been served falsely advertised numbers on the website.


You have my vote with this solution. Great stuff!  (y)