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You're right, they are too generic.  I believe, right or wrong, the developers' intention was to keep it simple when shopping from a mobile device.

The example you showed is Carcode's tool.  The only autoresponder they have is for off-hours.  I guess if we wanted to get creative we could mark that we're always closed and change the autoresponder to something that Ava might say, but the conversation would stop after that one response.

In my opinion, I don't see a use for text on websites that use chat and have decent calls to action.  When we eventually add a chat service, I'm not sure I'll keep the text widget on there.  I'll test it of course because I'm curious to see which option our customers prefer, but for some of the reasons you mentioned Alexander I don't think I'll have the text tool on there.

I'll go back to what I mentioned in an early post.  Adding a simple check box like "Would you prefer to be contacted via text?" on our traditional forms would give those few customers that prefer text the option to communicate that way.  Chat for those that want immediate answers and text for those that prefer that medium.