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With capturing that traffic on chat - how does your dealer handle the chats? Wherein, by at large dealers (not saying yours does) use third party answering services. The answering service rather than answering the customers questions asks the consumer for their information so that the sales consultant will call them back. I have tested multiple dealer sites. And it is *exceedingly* frustrating for the consumer. If s/he wanted to complete a form submission they would have done so. That said, who do you use, and have you had success with a third party service?