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Third party vendors controlling chat is a rats nest of chaos. Given that the sub-standard is to get their information so a sales consultant can get back with them - is a polite way of saying "Yes, I am simply a ticket taker. Sorry." That said, if you have a competent staff then in house chat which is a means of building a rapport with the consumer answering his/her questions is far more effective.

That and tracking how many of them return to the site to shop. To then be able to reengage with them sending them a coupon on what it is s/he is looking at online.

Have either of you used or heard of Car now?