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Derrick,

Just took a test drive of your chat process.  http://www.youngernissan.com/searchused.aspx?Bodystyle=Sport+Utility+Vehicle&Features=4WD/AWD


Very well done. Your chat rep answered quickly and assisted with my vague & complex search request.  She gave me 3 cars to look at,  Then the rep went for the contact request, I denied. The rep acknowledged my denial and thanked me and asked if I had any other questions. Very well done.



Question:  How do you pay and score your reps??