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From a shoppers POV, I had such a GREAT chat experience, I could tell your chat rep was here to help me (i.e. non-commission) ...THINK ABOUT THIS If you're a decision maker who is hard at work building a new brand, and you're now analysing chat's impact to your Brand experience, [USER=8150]@derrickwoolfson[/USER] & co have the in-house, non-commissioned chat experience dialed in.p.s. From a shopper's POV, the CarNow chat platform is very powerful, almost too powerful. IMO, on the initial phase of the chat, I'd hide that firepower to simplify the UI to allow the shopper to visually connect to the HUMAN HELPER on the other side. Then, once the dialogue begins and the shopper's needs are presented, then, I'd let the chat rep expand/populate the UI as needed.
From a shoppers POV, I had such a GREAT chat experience, I could tell your chat rep was here to help me (i.e. non-commission) ...THINK ABOUT THIS
If you're a decision maker who is hard at work building a new brand, and you're now analysing chat's impact to your Brand experience, [USER=8150]@derrickwoolfson[/USER] & co have the in-house, non-commissioned chat experience dialed in.
p.s. From a shopper's POV, the CarNow chat platform is very powerful, almost too powerful. IMO, on the initial phase of the chat, I'd hide that firepower to simplify the UI to allow the shopper to visually connect to the HUMAN HELPER on the other side. Then, once the dialogue begins and the shopper's needs are presented, then, I'd let the chat rep expand/populate the UI as needed.