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Excellent news Derrick. One of the hallmarks of a great experience is repeat visits. Survey your BUYERS, you'll find they LOVE to come back to your site many times prior to purchase.IMO, your leadership is spending $$$ to staff your chat. They'd love to see how your teams work influences the shoppers activity AFTER they chat. Namely, how much more likely are chat users to return (vs non chat users)? And, how much more likely are chat users going to return 2,3,4,5 times to your site (vs non chat users). This is a complex analytics request, maybe your cars now team can help?
Excellent news Derrick. One of the hallmarks of a great experience is repeat visits. Survey your BUYERS, you'll find they LOVE to come back to your site many times prior to purchase.
IMO, your leadership is spending $$$ to staff your chat. They'd love to see how your teams work influences the shoppers activity AFTER they chat. Namely, how much more likely are chat users to return (vs non chat users)? And, how much more likely are chat users going to return 2,3,4,5 times to your site (vs non chat users).
This is a complex analytics request, maybe your cars now team can help?
