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Looking at things from a national level it appears the effectiveness of getting a response from customers by...Email is less than 20% of the timeLeaving a voicemail is around 20% of the time ...lower on home phones and higher on cell phonesTexting or SMS is over 80% of the timeAre your people texting customers? If so, are they doing it from their personal phone number or are you tracking things through a texting tool your dealership provides?
Looking at things from a national level it appears the effectiveness of getting a response from customers by...
Are your people texting customers? If so, are they doing it from their personal phone number or are you tracking things through a texting tool your dealership provides?
