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Very interesting conversation. Ironically I am covering almost the same topic in my webinar tomorrow but with a twist.I believe F&I would benefit from text messaging get involved earlier in the process perhaps when the customer is fishing for financing terms on the dealership website- assist the customer obtain financing- and is another way to build trust-with the mobile customer-it's on their time- the last thing F&I wants- is to lose business to a competitor no different than sales-parts or service.I found that ZipWhip is the answer. ZipWhip will turn land lines "live"! The dealer can control the leads which in my opinion belong to the dealer and protect against liability. In fact some sales associates prefer the customer didn't have their personal cell phone numbers. Each leads goes to the appropriate associate and is logged and tracked. In fact each line can be designated accordingly. Check it out!A company with which a consumer has an established business relationship may call for up to 18 months after the consumer’s last purchase or last delivery, or last payment, unless the consumer asks the company not to call again. If a consumer makes an inquiry or submits an application to a company, the company can call for three months!
Very interesting conversation. Ironically I am covering almost the same topic in my webinar tomorrow but with a twist.
I believe F&I would benefit from text messaging get involved earlier in the process perhaps when the customer is fishing for financing terms on the dealership website- assist the customer obtain financing- and is another way to build trust-with the mobile customer-it's on their time- the last thing F&I wants- is to lose business to a competitor no different than sales-parts or service.
I found that ZipWhip is the answer. ZipWhip will turn land lines "live"! The dealer can control the leads which in my opinion belong to the dealer and protect against liability. In fact some sales associates prefer the customer didn't have their personal cell phone numbers. Each leads goes to the appropriate associate and is logged and tracked. In fact each line can be designated accordingly. Check it out!
A company with which a consumer has an established business relationship may call for up to 18 months after the consumer’s last purchase or last delivery, or last payment, unless the consumer asks the company not to call again. If a consumer makes an inquiry or submits an application to a company, the company can call for three months!
