Reply to thread

Excellent process you have here. I appreciate you sharing. For the most part, we offer many of the same things and I agree....treat the customer well even if they walk and they will be back.

We offered rides home as well and thought that was the smallest little thing. It turned out to be quite important and those that needed a ride were very appreciative of that option.

We are in the process of setting up a stand alone buying center and I am going to pass these tips out to the buying manager just as a reference to keep the process tight and easy to follow.