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No worries, I know you aren't arguing. I appreciate the time you are taking to have an open dialogue about this.

 Anything done with the right attitude and intention can work. Regardless of how you do it. And I am sure that you've been able to help a good amount of dealerships and you've been able to bring them success and that brings credibility. But what I've seen in most of the dealerships I've mystery shopped. Is a lack of attention to the customer, lack of customer service, lack of culture, and lack of follow ups, which can be a result of lack of process. not every customer that submits a lead wants to buy the same day. Some customers take time. and this can be a discussion that can last forever because the customer behavior is always changing. I've rescued leads that were submitted 3 months ago by a simple follow up text. so that shows that there is still food left on the table. Give me any dealership you can think of, I'll submit a lead via sms and let's see how they answer the lead and how they follow up. I'd love the see the outcome.