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We have had no issues with lead response time since switching to having sales staff handle internet leads. If the sales rep does not respond within 30 minutes it goes in the "Lead Bucket" as VIN calls it. All of the other reps then have access to it. I am also notified any time a lead goes into the bucket and then I start doing that stare down thing on the showroom floor and reps start running to their computers. Just kidding... kind of. Usually reps are very quick to snatch them up, but our initial lead rep still get the drastic majority of them in the first place. We run about 60% on response times within 15 minutes and 85% within 30 minutes.