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I was really happy to see that, as well. It's a good start, compared to having to just watch inbound communications counts.As soon as humanly possible, is my ideal metric. If an email comes in, just as a rep starts the process, they better not stop mid-concept conversation to respond to an email. I don't know there is a specific report to view those response times, will dive in and see if there is one.
I was really happy to see that, as well. It's a good start, compared to having to just watch inbound communications counts.
As soon as humanly possible, is my ideal metric. If an email comes in, just as a rep starts the process, they better not stop mid-concept conversation to respond to an email. I don't know there is a specific report to view those response times, will dive in and see if there is one.
