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Before the question of whether generations are doing things better/different within the same work environment is asked one should look at the leadership in that work environment and ask a single question:


Is there a clear mission every employee understands?  What's the vision?  Is it achievable and specific?


From the places I worked (when I worked there): 


  • Checkered Flag's was to beat the competition in volume while making sure the customer was happy.  Do the volume and make the customer happy so that long-term gross will follow.
  • Dealer.com's was to beat Cobalt no matter what and that later transitioned into other competitors.
  • Dealertrack's.... I don't remember.
  • Cox's was to transform the way people buy and own cars.  To this day I still don't know what that means to how I should have been doing my job.

If the mission isn't clear I don't know that any employee's performance can truly be judged... even though it always is.