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That is one way of looking at an "All in One" Solution.    Ask yourself this question, did this company acquire to make an "all in one"or did the "Build it".   Big difference as code may be limited and have the same advantages before acquisition.   Products today built from the ground floor up may take longer to come to the market but work more fluent when done correctly.

Also, think about your communication strategies to the customer.   It's not just phone and email.  Texting better be easy and streamline in both desktop and mobile app?   How will you send personalized video?    Will you use Artificial Intelligence in the future?   How will you do live streaming?    Do you use Facebook at your store?  Think about the "Tools for Engagement" you need for your sales people to use the tools you invest in. 

Lastly, how will your support be?    Do you get concerned with "Big Company" mentality to you as the customer?