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JK's topic suggests "chat vs no chat"? Shoppers like chat. IMO, the topic should read: "Does your Chat Vendor suck?"Chat vendors hire and train reps to deal with people.Your store hires and trains reps to deal with people.and we all know... People can fall shortRead your chat transcripts AND hold your chat vendor responsible for the quality you'd expect.
JK's topic suggests "chat vs no chat"? Shoppers like chat. IMO, the topic should read: "Does your Chat Vendor suck?"
Chat vendors hire and train reps to deal with people.
Your store hires and trains reps to deal with people.
and we all know... People can fall short
Read your chat transcripts AND hold your chat vendor responsible for the quality you'd expect.
