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Joe, I was trying to keep the conversion a bit more specific to bad Chat (outsourced) during OFF hours VS No Chat at all. The "Does your Chat Vendor suck?" it too broad and too obvious. There's no fun in that.


Many dealers are chatting in house with shoppers during business hours and then outsourcing during off hours. There are a few services that provide this option (if not all of them now). The dealers using this option maybe not be a quick to mystery shop their own outsourced chatting service since most of it is performed in house. This is potentially a great example of just that.