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IF I have the proper staff and bandwith, I keep chat in-house while working with a top tier chat service that offers the best outsourced chat BDC in order to grab chat sessions during off hours and over flow for when my BDC isn't able to grab the chat within a timely manner.Before continuing to pay for outsourced chat during off hours and weekends, I would consider taking the time to evaluate the chat sessions that are happening during off hours. Sales AND Service chats. Then base my decision from there.I do know this - If this were my my dealership and I was tracking frequent chat session that sent down like this one, they would no longer have my dealership as a client.
IF I have the proper staff and bandwith, I keep chat in-house while working with a top tier chat service that offers the best outsourced chat BDC in order to grab chat sessions during off hours and over flow for when my BDC isn't able to grab the chat within a timely manner.
Before continuing to pay for outsourced chat during off hours and weekends, I would consider taking the time to evaluate the chat sessions that are happening during off hours. Sales AND Service chats. Then base my decision from there.
I do know this - If this were my my dealership and I was tracking frequent chat session that sent down like this one, they would no longer have my dealership as a client.
