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I thought my intent was clear, as I even summarized it within a few questions at the end.


"This particular outsourced chat example VS No chat during off hours? Which one would you rather have? 

Do you think a chat like this has any influence on the consumer?"


Not trying to come off like a bully, just asking that we all take the time read what others are writing before commenting back. We've all become  "headline readers". We read the headline/title, skim the the rest and then comment. We have some great conversation here but sometimes they tend to go down the rabbit whole when we don't read.