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Thanks Subi.  I certainly wasn't expecting you to reveal every detail of what you've done, so this will suffice :thumbup:

After sleeping on it, I think my personal beef with chat is less about "chat" in the literal sense and probably more against the core of our industry's current motivations.  I believe car dealers have a tendency to shove a customer into a process that benefits the car dealer's negotiation of a deal instead of giving the customer what he wants.  Chat is the technical allegory of this.