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For this thread, if all we have are 2 choices (3rd party Chat or NO Chat), given all the research I've done, in almost all cases, chat (done right) will totally outperform no chat.my $0.02Joep.s. Your chat transcripts (and recorded calls) are priceless. They'll tell you more about what's on your shoppers mind than any any other source you have.
For this thread, if all we have are 2 choices (3rd party Chat or NO Chat), given all the research I've done, in almost all cases, chat (done right) will totally outperform no chat.
my $0.02
Joe
p.s. Your chat transcripts (and recorded calls) are priceless. They'll tell you more about what's on your shoppers mind than any any other source you have.
