• Stop being a LURKER - join our dealer community and get involved. Sign up and start a conversation.

Reply to thread

Good points Ecurb.

Many, many People want the touch, smell, feel experience. Others HATE the dealer visit like they hate the dentist. It won't happen overnight, but, it'll be a rising tide that won't be denied (hey! is that in a country song??)


KMX (CarMax) is missing the parts needed to go fully automated.  They have a strong brand, they could lead the market with detailed condition reports, that would force dealers in their area to put them up or shut up (hey! is that in a country song too?? ;-)


It's very likely that people will go to the dealer and get the touch and feel experience, then go online to buy it (or... 1,000 variations that revolve around that on-line/off-line scenario).