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This remains our single biggest gripe, and proves to continue to be a serious issue when it comes to the surface. We lose time and money fighting to enter customers during downtime, or experience fascinating issues like being the only people who can't access our own websites because for some reason we get a server error nobody else does.

On the flipside, it automates generic emails, streamlines our response process and in general saves a bunch of time getting in touch with and staying in touch with customers.

We want to love it, but VIN makes this challenging.